If you've booked with an ABTA Member and something goes wrong during your holiday, we can help you. If needed, you’ll have access to our fast, cost effective and independent complaints handling service. This could save you hundreds of pounds in legal fees as well as time and hassle.
Our complaints handling service is fully independent as well as cost-effective.
Here in the Travel Clinic, you'll find a step-by-step, on how to register your complaint, how to seek compensation or settle a dispute without the need for expensive legal fees.
All ABTA Members must reply to you within 28 days. There is no guarantee a non-ABTA Member will reply – just another reason why it makes sense to book with an ABTA Member.
In the unlikely event you cannot find what you’re looking for, you can call us on 020 3117 0599.
This line is open from 10:00-16:00 Monday to Friday, excluding Bank Holidays.
