Register a complaint – ABTA – The Travel Association - ABTA

We’re sorry that you would like to make a complaint against one of our Members

Before proceeding, please make sure you’ve followed the advice in our Customer Support hub. You should also check our How can we help you? section where you will find answers to common holiday-related questions.  


Find and select the travel company that you are complaining about


Give us key information about your complaint.

We may require you to upload various documents so please make sure you have electronic copies before you start this process.

Please note: If viewing on a mobile device then you may not be able to upload documents. We recommend raising your complaint and then upload supporting files on a desktop computer.


Create a login

We will manage your complaint through this website and therefore you will need to register your details, including your email address.

This process should take no more than 5 -10 minutes