Before proceeding, please make sure you’ve followed the advice in our Customer Support hub. You should also check our How can we help you? section where you will find answers to common holiday-related questions.
Find and select the travel company that you are complaining about
Give us key information about your complaint.
We may require you to upload various documents so please make sure you have electronic copies before you start this process.
Create a login
We will manage your complaint through this website and therefore you will need to register your details, including your email address.
This process should take no more than 5 -10 minutesBegin