ABTA Member All Leisure Holidays Ltd has been placed into administration today, 4/1/17. The company operated two cruise programmes, Swan Hellenic on the ‘Minerva’ and Voyages of Discovery on the ‘Voyager’, with some 13,000 passengers booked on future departures; all future bookings are now cancelled.
Approximately a third of the future bookings are UK departing cruises that are financially protected by ABTA. Customers who booked a flight and cruise package will be protected under the CAA ATOL scheme. All customers should check on the ABTA.com/allleisure or ATOL websites to obtain the relevant claim form and advice on how to obtain a refund of the money they have paid for their cruise. If customers have booked through a travel agent, they should contact the agent in the first instance for assistance with their claim and help in possible rebooking. There are a small number of customers currently overseas who will be repatriated.
ABTA has been a trusted travel brand for over 65 years. Our purpose is to help our Members to grow their businesses successfully and sustainably, and to help their customers travel with confidence.
The ABTA brand stands for support, protection and expertise. This means consumers have confidence in ABTA and a strong trust in ABTA Members. These qualities are core to us as they ensure that holidaymakers remain confident in the holiday products that they buy from our Members.
We help our Members and their customers navigate through today's changing travel landscape by raising standards in the industry; offering schemes of financial protection; providing an independent complaints resolution service should something go wrong; giving guidance on issues from sustainability to health and safety and by presenting a united voice to government to ensure the industry and the public get a fair deal.
ABTA currently has around 1,200 Members, with a combined annual UK turnover of £33.07 billion. For more details about what we do, what being an ABTA Member or Partner means, and how we help the British public travel with confidence visit www.abta.com.