Press team

ABTA’s Crisis Management Seminar will take place on 29th September in Manchester. This is the first time this popular event has been held outside of London.

The one-day session is tailored for the travel industry and focuses on offering attendees practical advice on how to prepare, manage and evaluate a crisis. It is aimed at anyone who has responsibility in a crisis including Directors and senior managers, crisis managers and incident response teams as well as people working in communications, legal and consumer affairs.

Sessions will include real life industry examples and the chance to hear from leading industry speakers including:

  • Simon Wood, Head of the Crisis Management Department, Foreign and Commonwealth Office
  • Rachael Jackson, Public Relations Manager, Fred. Olsen Cruise Lines
  • Alex Roberts, Group Marketing & Sales Director, Great Rail Journeys
  • Nikki White, Director of Destinations and Sustainability, ABTA
  • Angela Hills, Destination Services Manager, ABTA
  • Kevin Tasker, Partner, Centre for Crisis Psychology
  • Justin Collins, Partner, Kennedys
  • Nick Powis, Head of Operations, red24
  • Tom Cooper, COO and Alex Barclay, Underwriter, Vantage Insurance Services.

Due to popular demand, ABTA has taken several of its events outside of London including Complaints Handling and Beginner’s Guide to Travel Law. The next Complaints Handling Workshop will be held in Leeds on 22nd September 2016.

For more information or to register visit

Event prices

ABTA Member/ABTA Partner rate: £245 plus VAT 
Non-member rate: £365 plus VAT 

Discounts available for group bookings. 

About ABTA

ABTA has been a trusted travel brand for over 65 years. Our purpose is to help our Members to grow their businesses successfully and sustainably, and to help their customers travel with confidence.

The ABTA brand stands for support, protection and expertise. This means consumers have confidence in ABTA and a strong trust in ABTA Members. These qualities are core to us as they ensure that holidaymakers remain confident in the holiday products that they buy from our Members.

We help our Members and their customers navigate through today's changing travel landscape by raising standards in the industry; offering schemes of financial protection; providing an independent complaints resolution service should something go wrong; giving guidance on issues from sustainability to health and safety and by presenting a united voice to government to ensure the industry and the public get a fair deal.

ABTA currently has around 1,200 Members, with a combined annual UK turnover of £33.07 billion. For more details about what we do, what being an ABTA Member or Partner means, and how we help the British public travel with confidence visit