Giraffes in the wild
    28 Feb 2018


    ABTA Ltd


    ABTA, 30 Park Street, London SE1 9EQ

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    Animal Welfare in Tourism Training – London

    Event details

    ABTA's new one day training course will provide practical guidance on how to improve animal welfare standards across your organisation.  How can you ensure that you meet your customer’s expectations and protect your business’ reputation?

    Animal attractions and experiences are now a common part of many holidays, but while animal attractions are undoubtedly popular with customers, they want to be assured of good animal welfare standards. A 2017 ComRes survey found that 71% of respondents would be more likely to buy from a travel company that cares for animals**.

    Your approach to animal welfare will help you to attract new customers, reduce complaints and avoid costly reputational damage.

    This training day will provide an introduction to ABTA's Global Welfare Guidance for Animals in Tourism, with practical advice on how and where to begin when addressing animal welfare concerns within your businesses. Understand how to embed an organisation-wide approach, from communications through to marketing and product strategies. Learn through practical sessions and workshops how to audit and manage suppliers effectively, minimise risk and find credible alternatives.

    View the agenda.

    ** ComRes poll, commissioned by Born Free Foundation, April 2017


    • ABTA's Global Welfare Guidance for Animals in Tourism and the business case for implementation
    • Developing your communications around animal welfare, and how to handle targeted campaigning and complaints 
    • How to embed animal welfare awareness into all functions within your organisation
    • Auditing and supplier management, dealing with a negative audit, working with suppliers to eradicate unacceptable practices
    • Transparency and audit sharing – helping smaller businesses to improve animal welfare standards
    • Innovation – investing in, and driving credible alternatives to current attractions


    • Moderator: Daniel Turner, Director, Animondial

    Daniel Turner is an environmental biologist with knowledge and experience in field conservation, animal welfare science, environmental education and public affairs. For over a decade he has been working with the international travel industry to build capacity and develop guidance to help manage tourism’s impact on animals and the natural environment. In 2017, Daniel established ANIMONDIAL, a consultancy that continues to advise and guide the travel industry in the advancement of animal welfare awareness and protection. 

    • Helen Usher, Director, Animondial
    • Clare Jenkinson, Senior Destinations & Sustainability Manager, ABTA
    • Hugh Felton, Senior Sustainable Tourism Executive, ABTA 
    • David Ville, Group Sustainability Manager, Thomas Cook 
    • Emma Snipp, Head of Safety and Responsible Travel, STA Travel 
    • Rachel McCaffery, Sustainable Tourism Consultant, Virgin Atlantic Airways

    Benefits of attending

    • Get an update on how animals are involved in tourism activities and the key issues of concern
    • Hear the business case for establishing safeguards
    • Learn about ABTA's Global Welfare Guidance for Animals in Tourism and supportive tools for your business
    • Understand how to market and communicate products relating to animals
    • Network with peers who have undertaken this process, and hear about the challenges they faced
    • Useful advice on where to start and real-life industry examples
    • Practical workshops on how to audit, manage suppliers effectively and improve standards

    Who should attend?

    This seminar is designed for tour operators, agents, destinations and others working in the area of animal welfare. Specifically those working in:

    • Sustainability and responsible tourism
    • Corporate Social Responsibility (CSR)
    • Product development, marketing and operations teams.

    Event prices

    ABTA Member/ABTA Partner rate* – £225 plus VAT 
    Non-Member rate – £345 plus VAT

    Group booking discounts
    Book three places and get 50% off the third place.
    Book five places and get the fifth place free.
    (This discount will be automatically applied when you book online).

    *To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

    Non-members are welcome to attend ABTA Conferences and Events. For information about becoming a Member click here.

    View our booking terms and conditions here.

    Event sponsorship

    Media partnernship

    Celebrating four years as an independent business in 2017, TTG Media is the most trusted and authoritative travel trade media company in the UK & Ireland, continuing to build on an innovative portfolio of events, website ttgmedia.com and magazines including TTG, ttgluxury and Routes News.

    Highlights in 2017 include the second TTG Top 50 Travel Agencies programme, which culminated in a ceremony in Birmingham in March, the first ever TTG Travel Pride event, following the TTG LGBT conference in London on July 3rd, and the growing series of events in luxury travel, including the new Luxury Travel Week. The Lyceum Theatre in London’s West End once again became the setting for the TTG Travel Awards in September. The company has forged a strong reputation for helping to develop the best young people in the travel industry through its 30 Under 30 scheme, now entering its sixth year, its mentoring scheme and its TTG Tomorrow’s Travel Leaders conference – which this year took place at World Travel Market London for the first time.

    ttgmedia.com continues to be the home for many of the breaking news stories of the travel industry, while the business remains underpinned by the weekly TTG, 64 years after the publication of the first edition of the Travel Trade Gazette

    For details on how to promote your company via headline sponsorship, branding and exhibition, contact Matt Turton on 020 3693 0194 or mturton@abta.co.uk

    To view our commercial opportunities brochure click here.


    ABTA, 30 Park Street, London SE1 9EQ

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