Pen ticking yes in a checkbox
22 Mar 2017


Midland Hotel, Central Manchester


16 Peter St, Manchester M60 2DS


09:30 - 17:15

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Customer Health and Safety Management - an introduction - Manchester

Event details

Are you clear about how your business manages the health and safety risks of the holidays you sell?

This one-day training event will help to inform you of the health and safety risks you need to prepare for. It will give you the latest advice on managing health and safety as well as helping your organisation to put a policy in place. It will also assist in identifying and reducing the risks associated with holidays and activities or might simply be a chance to review your approach.

To view the full programme, click here.


Sessions will cover:

  • What your legal responsibilities are
  • How to identify risks within your programme and products
  • Ways of developing your health and safety policy
  • How to implement a Safety Management System
  • What assistance and tools are available for ABTA Members.


Nikki White, Director of Destinations and Sustainability, ABTA
Adam Connolly, Head of Overseas Services and Health & Safety, Travelsphere and Just You Holidays
Claire McKinney, Managing Director, Argent Health & Safety
Angela Hills, Senior Destinations Manager - Health, Safety, Crisis & Operations, ABTA
Ian Greaves, Founder, IGI
Matt Gatenby, Partner, Travlaw

Benefits of attending

  • Gain practical health and safety guidance to take back to your organisation
  • Bring your questions for discussion with the experts and listen to their experiences
  • Network with other people in your industry who are facing the same issues as you.

Who should attend?

The event is ideal for owners and/or directors of small to medium sized businesses, as well as team members that have responsibility for health and safety.

This event is open to ABTA Members, non-Members and the wider travel community.

Event prices

ABTA Member/ABTA Partner rate*: £215 plus VAT 
Non-member rate: £325 plus VAT 

*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

Non-members are welcome to attend ABTA Conferences and Events. For information about becoming a Member click here. 

View our booking terms and conditions here

Event sponsorship


Argent works with some of the world’s largest travel businesses, from traditional tour operators through to global online businesses. We conduct auditing activity in accordance with their Safety Management Systems (SMS), and give them the data to effectively demonstrate a consistent and structured approach to the Health and Safety of their customers.  We also provide the tools and systems to properly manage all aspects of risk.

Our approach is simple yet effective.  We develop a system that is right for your business, we audit existing processes and supplier networks and then take action on any findings.  In short we help plan, implement, roll-out and manage a robust SMS.  We work with our clients to ensure a documented and practical approach is woven into the fabric of their business – so that it becomes an accepted part of operational culture.  Argent provides the infrastructure to properly manage risks, reduce accidents and illness, improve customer safety and protect the reputation of your organisation.

For details on how to promote your company via headline sponsorship, branding and exhibition, contact Matt Turton on 020 3693 0194 or


16 Peter St, Manchester M60 2DS

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I found the event very informative. Lots of good tools and information to implement in the near future. Great to meet other operators to discuss ideas.

Voyage Privé

Sally Evans