Medical kit
    9 Feb 2017


    etc.venues, Prospero House


    241 Borough High Street, London, SE1 1GA


    09:30 - 17:00

    Book Online

    Handling Illness Claims Seminar - London

    Event details

    Handling illness claims is a key issue for the travel industry. It has risen rapidly up the agenda for ABTA Members and the wider travel industry over recent months as the sector has seen a marked increase in the number of complaints and claims being sent by customers or their solicitors.

    Our one-day Handling Illness Claims Seminar will deliver practical guidance to help travel industry professionals gain a wider understanding of how to manage customer illness in destination, as well as how to plan, prepare for and respond to the increase in claims.

    To view the full programme click here.


    Key topics will include:

    • Knowing your legal obligations including an update on recent cases
    • A macro overview of customer illness – understanding the scale of the issue and how it is affecting the travel industry
    • How to help prevent illness both from an accommodation provider and cruise perspective
    • Strategies for supporting affected customers 
    • Claims and civil justice reforms. What’s changing and what you need to be aware of
    • The role of Alternative Dispute Resolution (ADR) schemes in response to injury and illness claims.


    • Ian Bates, Client Services Manager -  Customer Claims, Thomas Cook UK & Ireland
    • Professor Rodney Cartwright, a professor in microbiology
    • Susan Deer, Senior Solicitor, ABTA
    • Dr. Esteban Delgado, Chairman and Technical Director, Preverisk
    • Angela Hills, Senior Destinations Manager, ABTA
    • Claire Mulligan, Partner, Kennedys
    • John Munton, Director of Dispute Resolution Services, CEDR
    • Mel Skipp, Manager - Health Policy, Carnival Corporation & plc
    • Gareth Thomas, Solicitor, Kennedys

    Who should attend?

    Travel professionals who are involved in the handling of customer illness either from an operational and claims management perspective. The seminar is designed for SMEs and larger companies, including the following teams:

    • Directors and Senior Managers
    • Legal
    • Operational
    • Customer services and claims handling
    • Those responsible for health and safety within the business.

    This seminar is open to ABTA Members, non-members and the wider travel community.

    Event prices

    ABTA Member/ABTA Partner rate: £215 plus VAT

    *To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number.

    Due to limited venue availablity, all future bookings are now only open to ABTA Members and ABTA Partners.

    Event sponsorship

    Event sponsor

    Kennedys is an international law firm with expertise in litigation and dispute resolution, particularly in the insurance/reinsurance and liability industries. With over 1,500 people worldwide across 26 offices in the UK and Europe, Middle East, Asia Pacific and the Americas, we have some of the most respected legal minds in their fields.

    We act for insurers, reinsurers, Lloyd’s Syndicates, public bodies and corporates. Our deep sector knowledge means that we understand the impact of proposed regulations and advise our clients on the implications this will have on their business. Every day we make a difference for our clients. We provide answers, recommendations, strategy and tactics. We deliver these in plain English and it’s what we call Legal advice in black and white.

    We are The Legal 500 UK's Firm of the Year for Transport (Travel).

    Preverisk is a company which provides a wide variety of consultancy services to the travel and tourism sector. Originally focusing on consultancy services specialising in public health and tourism, we carried out over 6,000 physical audits and trained 25,000 people per year.

    Currently we provide self-assessments and physical audits to several operators and bed banks. Worldwide we assess over 30,000 accommodation and transport suppliers. We have also developed an innovative technology solution to assist with these self-assessments/inspections, and to manage output information (www.app4Check.com). Beneficial features allow third parties to input data via mobile devices (smartphones and tablets).

    For details on how to promote your company via headline sponsorship, branding and exhibition, contact Matt Turton on 020 3117 0548 or mturton@abta.co.uk 


    241 Borough High Street, London, SE1 1GA

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