International Conference – Improving Health and Safety in Tourism Accommodation – London
    15 May 2018


    Walkie Talkie Building, DWF


    31st Floor, 20 Fenchurch Street, London, EC3M 3AG

    Book Online

    International Conference – Improving Health and Safety in Tourism Accommodation – London

    Event details

    ABTA’s conference will provide an update on global emerging health and safety risks for the hospitality industry. This event brings together an international audience of hoteliers, tour operators and the wider travel industry.

    Health and safety in tourism accommodation is the number one priority for UK travellers when they book their holidays. 91% of UK customers say it is essential or important for their accommodation to be safe and secure*. However, health and safety can be a complex and daunting area.

    Hear best practice guidance from ABTA and leading external experts who will guide you through the various health and safety challenges, from contagious diseases, to pest control, food hygiene, gastric illness, fire safety, children’s facilities, water safety, terrorism and natural disasters.

    An optional half-day practical workshop will take place on the morning of 16 May 2018 looking at how to prevent and manage illness claims. To find out more click here.

    View agenda.

    *Arkenford Consumer Trends 2017 research (Abta’s Holiday Habits survey).


    • Your legal obligations and your duty of care to your customers
    • An update on the key changes to ABTA’s Tourism Accommodation Health and Safety Technical Guidance
    • Case studies on specific risks e.g. Legionnaire’s disease, terrorism, gastric illness
    • Supplier risk management – how to assess risk in transport, excursions and childcare
    • Understand what to do when an incident occurs – what steps to take and how to protect your reputation


    Speakers include:

    • Moderator: Nikki White, Director of Destinations and Sustainability, ABTA
    • Gerard McGurk MBE, Consul General and Consular Regional Director for Southern Europe, Foreign and Commonwealth Office
    • Ron Behrens, Senior Lecturer in Travel Health, London School of Hygeine and Tropical Medicine, National Travel Health Network and Centre (NATHNaC)
    • Libby Jones, General Manager of Overseas Health and Safety, TUI UK and Ireland
    • Paul Liniker, Customer Experience Senior Executive, Kuoni
    • Emma Snipp, Head of Safety and Responsible Travel, STA Travel
    • Hugh Riley, Secretary General, Caribbean Tourism Organization (CTO)
    • Maria Mastronikola, Public Relations Coordinator, Aldemar Resorts
    • Dr Sebastian Crespi, President, Biolinea International and Hotels Public Health Solutions Group
    • Dr Birgitta De Jong, Senior Expert, European Centre for Disease Prevention and Control
    • Alex Humphrey, Senior Director of Safety and Security, Europe Middle East and Africa, Risk and Resilience, Hilton Hotels
    • Angela Hills, Senior Destinations Manager – Health, Safety, Crisis & Operations, ABTA
    • Susan Deer, Senior Solicitor, ABTA
    • Heather Pennock, Destinations Manager, ABTA
    • Sara-Jane Eaton, Partner, DWF
    • Dominic Watkins, Partner – Litigation, DWF
    • Cipriano Ferreiro Rachon, Global Project Manager, Travel and Hospitality, SGS
    • Debbie Hindle, Managing Director, Four Travel

    Benefits of attending

    • Gain an update on global emerging health and safety risks for the hospitality industry
    • Network with an international audience of tour operators, international hoteliers and suppliers
    • Update your health and safety processes and protect your customers from harm
    • Attend a practical half day workshop on gastric illness claims
    • Gain insight into how to manage incidents effectively

    Who should attend?

    This event is ideal for international tour operators, hoteliers and accommodation providers, destination management companies, tourist boards and tourism development agencies from destinations around the world. 

    Event prices

    Day 2 workshop only – £250 plus VAT
    Day 1 – £275 plus VAT
    Both days – £400 plus VAT

    ABTA Members receive a 20% discount to attend. 

    *To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

    You can book online and select which days you would like to attend. Make payment by debit or credit card or request an invoice, UK VAT will be applied.

    You can view our booking terms and conditions here.

    Event sponsorship

    Conference partner

    SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 90,000 employees, SGS operates a network of over 2,000 offices and laboratories around the world. Established in 1878, SGS transformed grain trading in Europe by offering innovative agricultural inspection services. From those early beginnings, we steadily grew in size and scope as our agricultural inspection services spread around the world. Today, our focus is on innovative ways to deliver business benefits. This enables us to help our customers improve quality, safety, efficiency, productivity and speed to market, while reducing risk and building trust in sustainable operations.

    Host partner

    DWF is an award-winning legal business with a strong reputation for excellent client service and effective operational management. DWF operates across 22 key commercial centres in the UK, Northern Ireland, Republic of Ireland, Scotland, Germany, France, Belgium, Dubai and Singapore. We have eight core sectors, which underpin our go-to-market strategy: Central & Local Government, Energy & Industrials Financial Services, Insurance, Real Estate, Retail, Food and Hospitality, Technology, Transport & Logistics. Our clients range from FTSE 100 multinational household names to private individuals, from both the public and private sector. We advise a number of major UK and international businesses. Clients are at the heart of what we do and in today’s business environment, they want more value from their legal teams, greater transparency and an adaptable, responsive approach.

    Supported by

    Travelife for Hotels and Accommodations is an internationally recognised sustainability certification scheme, it has been developed by the travel industry for the travel industry. Travelife is the only certification scheme to work in partnership with tour operators like TUI, Thomas Cook, DER Touristik, Virgin Holidays, Flight Centre UK and Barrhead Travel and many others- including over 50 of their travel brands all of whom promote the adoption of Travelife by their contracted accommodations. Travelife is a fair and affordable system that assists hotels and accommodations in showing that they are serious about sustainability. In order to achieve the Travelife Gold certification, hotels and accommodations must submit to an independent audit every 2 years and meet 163 criteria’s.

    Travelife has 1500 member hotels in over 55 countries, since Travelife’s inception in 2007 the certification has grown to be recognised and used by all major European tour operators.

    The scheme encompasses aspects such as: labour conditions, community integration and guest engagement. Travelife Gold helps its members globally improve their environmental, social and economic impacts

    For details on how to promote your company via headline sponsorship, branding and exhibition, contact Matt Turton on 020 3693 0194 or mturton@abta.co.uk

    To view our commercial opportunities brochure click here.


    31st Floor, 20 Fenchurch Street, London, EC3M 3AG

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    Conference partner

    Host partner

    Supported by