Introduction to Crisis Management Seminar - London
1 Mar 2017


Hill Dickinson


The Broadgate Tower, 20 Primrose Street, London, EC2A 2EW

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Introduction to Crisis Management Seminar - London

Event details

Have you planned for the unexpected? Have you tried and tested your emergency procedure?

Recent events mean crisis management is high on the travel industry’s agenda. But it’s important to have a plan in place to cover any crisis situation. Handling a crisis badly can damage your reputation, whereas a well-handled crisis can have a positive impact on your business.

This one-day introductory training event is designed for businesses of all sizes in the travel industry and helps to ensure you and your business are prepared for exceptional operations or a crisis situation.

This seminar will provide a comprehensive framework for staff when managing a crisis situation; determine the support you need to provide for customers as well as managing media expectations.

To see the full programme click here.


Sessions will cover:

  • What constitutes a crisis.
  • How a crisis might affect your business.
  • The way to plan for a crisis and emergency situation.
  • The role of the Foreign and Commonwealth Office.
  • How to manage the media and the impact of social media.
  • What post incident management entails. 


  • Chris Wright, Managing Director, Sunvil.
  • Jennifer Nelson, Crisis Policy and Operations Desk Officer, Foreign and Commonwealth Office.
  • Nikki White, Director of Destinations and Sustainability, ABTA.
  • Angela Hills, Senior Destinations Manager, ABTA.
  • Joanna Kolatsis, Partner, Hill Dickinson LLP.
  • Nick Thomas, Risk Consultancy Manager, Securewest International.
  • Alex Barclay, Underwriter, Vantage Insurance Services.
  • Alan Pike, Clinical Partner, CCP.
  • Daisy Parker, PR and Campaigns Manager, ABTA

Benefits of attending

  • To gain practical guidance in all key areas of crisis management.
  • Hear real-life industry examples from companies who have had to put their plans to the test.
  • To get advice on customer care and reviewing your emergency procedures.
  • To provide a comprehensive framework for managing a crisis situation.
  • To get the latest best practice updates from our panel of expert speakers.

Who should attend?

The event is ideal for anyone working in travel who has responsibility in a crisis, including:

  • Directors and senior managers
  • Crisis managers and incident response teams
  • Customer services teams
  • Operational and health and safety teams
  • Marketing and communications teams
  • Legal and consumer affairs teams 

Event prices

ABTA Member / ABTA Partner rate* - £225 plus VAT 
Non-member rate - £345 plus VAT

*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number.

Event sponsorship

Headline sponsors

Securewest International is a leading risk management company that has provided a broad range of services to multiple industry sectors since 1987, including 10 years dedicated to the hotel, travel, leisure and retail industries.  We work with multiple and diverse clients from large multi nationals to small independents and individuals.  

As businesses, travel operators and independent travellers seek to operate in evermore complex environments that can present significant risk, we use a team of subject matter experts to work with you to identify, analyse and mitigate your risks in order to protect your people, clients, assets, reputation and ultimately your business.

Vantage Insurance Services has a breadth of knowledge and experience in creating and providing innovative and tailor-made insurance products for the travel industry. It provides various forms of bespoke insurance for tour operators, travel agents, bedbanks and others, underwritten by its team of travel industry specialists.

Its main products include combined liability insurance, encompassing public liability, professional indemnity, employers liability; crisis management insurance; directors and officers insurance and office insurance.  Our bespoke stand-alone Crisis Management insurance provides a comprehensive service that gives the Insured a natural solution and peace of mind in the event of a crisis and/or emergency.

For more information, click here.

Event sponsor

Hill Dickinson is one of the UK's premier law firms known for its legal advice to the travel industry. It advises tour operators, cruise operators, travel agents and airlines across the industry on various aspects as diverse as the Package Travel Regulations themselves, right through to the smallest detail in setting their own booking terms and conditions.  Recognised as leaders in their field, they have particular expertise in defence of personal injury claims, commercial dispute resolution, commercial matters and regulatory issues.

Hill Dickinson acts for companies such as, Carnival, P&O, Advantage Travel Partnership, Thomas Cook and easyJet.
For more information visit or call Joanna Kolatsis, Head of Aviation and Travel, on 020 7280 9103 or Maria Pittordis, Head of Marine, Trade and Energy, on 020 7280 9296.


The Broadgate Tower, 20 Primrose Street, London, EC2A 2EW

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