New for 2018, our one day claims handling seminar will deliver practical guidance to help travel industry professionals gain a wider understanding of how to manage the claims they receive.
This seminar will cover three types of litigation: breach of contract, accident on holiday and illness on holiday claims. Delegates will have the opportunity to take part in three different practical exercises, as well as hearing advice on their legal obligations from expert speakers.
With the huge rise in holiday sickness claims over the last year, travel organisations have had to get to grips with how to investigate and respond effectively. This seminar will give you the tools to understand and handle these claims.
You will receive hands on training from ABTA and event partner Travlaw as well as hearing case studies from travel companies.
View the agenda.
- Susan Deer, Senior Solicitor, ABTA
- Matt Gatenby, Partner, Travlaw
- Krystene Bowd, Solicitor, Travlaw
- Charles Fachiri, Senior Customer Support Manager, ABTA
- Irena Jasinki, General Manager, The Travel Advice Centre
- Ian Bates, Client Services Manager, Customer Claims, Thomas Cook
Additional speakers will be announced shortly.
Travel professionals who are involved in the handling of claims, this event is aimed specifically at tour operators and claims handlers from tour operators’ insurance providers. The event would be useful for the following teams:
- Directors and senior managers
- Legal teams
- Customer service teams
- Claims handling teams.
ABTA Member/ABTA Partner rate* – £225 plus VAT
Non-Member rate – £345 plus VAT
*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.
Non-members are welcome to attend ABTA Conferences and Events. For information about becoming a Member click here.
View our booking terms and conditions here.
ABTA Partner+ Travlaw LLP are 100% committed to serving the travel and leisure industry – from tour operators and travel agents to airlines, hotel groups, event management companies and their insurers. We pride ourselves on being one of the top travel law firms in the UK. We are a large, experienced team of highly professional yet approachable lawyers who are tried and tested specialists in advising.
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