Communicating FCO and other Travel Advice to Customers – London
20 Mar 2018


Kennedys Law


Kennedys Law, 25 Fenchurch Ave, London, EC3M 5AD

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Communicating FCO and other Travel Advice to Customers – London

Event details

It is vital that travel organisations have a procedure in place to receive travel advice and to communicate this advice to customers.  This new one-day event will look at the best ways of informing customers about the advice pre and post-booking as well as what to do if the advice changes whilst customers are in resort.

Delegates will be able to create a toolkit for communicating travel advice to customers and the event will highlight the importance of having a procedure in place for considerations outside of FCO travel advice, such as building regulations and strikes.

Attend to gain an understanding of how you can talk about travel advice and hear examples of organisations that do this effectively. This event aims to raise awareness of the different elements within travel advice and delegates will hear about ABTA’s role in working with the Foreign and Commonwealth Office as well as how ABTA builds and gets evidence for its operational bulletins. 


  • How travel advice is formulated and when the FCO decide to update it
  • What do you need to make customers aware of pre and post booking and whilst they are in resort
  • How to communicate key messages to customers at the point of sale
  • Understanding your duty of care and the legal view of travel advice  
  • Ensuring your marketing channels are informing customers of travel advice in the correct way
  • Communicating changes internally and ensuring you have a procedure in place to do so


  • Moderator: Nikki White, Director of Destinations and Sustainability, ABTA
  • Angela Hills, Senior Destinations Manager – Health, Safety, Crisis & Operations, ABTA
  • Rob McFawn, Head, Travel Advice Team, Consular Directorate, Foreign and Commonwealth Office
  • Claire Mulligan, Partner, Kennedys 

Benefits of attending

  • Take part in an interactive role play exercise on how to communicate potentially negative travel advice without losing a sale
  • Hear from the Foreign and Commonwealth Office about why travel and health advice exists
  • Have the chance to ask questions about your products or services in our dedicated, ‘ask the experts’ session
  • Network with industry colleagues and understand how they share travel advice with their customers 

Who should attend?

The event is ideal for tour operators and travel agents of all sizes including the following teams:

  • Managing directors and senior managers
  • Marketing, PR and sales teams, product managers
  • Operations teams, customer service and customer experience teams
  • Health and safety and legal teams

Event prices

ABTA Member/ABTA Partner* rate – £225 plus VAT 

Non-Member rate – £345 plus VAT 

​*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.

Non-Members are welcome to attend ABTA Conferences and Events. For information about becoming a Member click here.

View our booking terms and conditions here.

Event sponsorship

Event partner

Kennedys is an international law firm with expertise in litigation and dispute resolution, particularly in the insurance/reinsurance and liability industries. With over 1,500 people worldwide across 26 offices in the UK and Europe, Middle East, Asia Pacific and the Americas, we have some of the most respected legal minds in their fields.

We act for insurers, reinsurers, Lloyd’s Syndicates, public bodies and corporates. Our deep sector knowledge means that we understand the impact of proposed regulations and advise our clients on the implications this will have on their business. Every day we make a difference for our clients. We provide answers, recommendations, strategy and tactics. We deliver these in plain English and it’s what we call Legal advice in black and white.

We are The Legal 500 UK's Firm of the Year for Transport (Travel).


For details on how to promote your company via headline sponsorship, branding and exhibition, contact Matt Turton on 020 3693 0194 or 

To view our commercial opportunities brochure click here


Kennedys Law, 25 Fenchurch Ave, London, EC3M 5AD

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Kennedys Law, 25 Fenchurch Ave, London, EC3M 5AD

View in Google Maps