Is your customer service consistently high across all channels: phone, email, face-to-face, social media and online? Would you like to deliver better customer service?
Following the success of ABTA’s first Customer Service Excellence conference last year, this seminar explores how you can drive business growth and improve brand loyalty by delivering excellent customer service. Whether your customer is travelling for business or pleasure, the service they receive both prior to and post-departure will determine whether they return to use your services again. For new customers, improved customer service may also be the deciding factor on how likely they are to complete the booking with you, directly impacting your sales.
This practical one-day seminar is tailored for those working in travel, including large, medium and small organisations and will look at ways to improve your customer service strategy, engage your workforce and improve communication across all channels.
- Moderator: Charles Fachiri, Senior Customer Support Manager, ABTA
Additional speakers will be announced in due course.
The event is ideal for those responsible for their customer service strategy in travel including large, medium and small organisations:
- Managing directors
- Senior managers
- Customer operations teams
- Customer experience teams
- Sales teams and consultants
ABTA Member/ABTA Partner rate* – £225 plus VAT
Non-Member rate – £345 plus VAT
*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.
Non-members are welcome to attend ABTA Conferences and Events. For information about becoming a Member click here.
View our booking terms and conditions here.
Aptean Respond is a leading complaints, case and feedback management solution. Travel Operator A has a team of people using Aptean Respond to capture, investigate, resolve and learn from good and bad customer feedback. The business hears its customers on all channels, including social media, retains business and has a strong brand. Operator B has an Access Database controlled by IT. They create reports monthly from raw data and lack processes and insights. Their customer service scores are worrying and their brand shows it.
Talk to Aptean Respond about how you can be Travel Operator A.
For details on how to promote your company via headline sponsorship, branding and exhibition, contact Matt Turton on 020 3693 0194 or email@example.com.
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ABTA, 30 Park Street, London, SE1 9EQ
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