Is your customer service consistently high across all channels: phone, email, face-to-face, social media and online? Would you like to deliver better customer service?
This popular one-day event explores how you can drive business growth and improve brand loyalty by delivering excellent customer service. Whether your customer is travelling for business or pleasure, the service they receive both prior to and post-departure will determine whether they return to use your services again. For new customers, improved customer service may also be the deciding factor on how likely they are to complete the booking with you, directly impacting your sales.
This practical seminar is tailored for those working in travel, including large, medium and small organisations and will look at ways to improve your customer service strategy, engage your workforce and improve communication across all channels.
- Moderator: Charles Fachiri, Senior Customer Support Manager, ABTA
Further speakers to be announced.
The event is ideal for those responsible for their customer service strategy in travel including large, medium and small organisations:
- Managing directors
- Senior managers
- Customer operations teams
- Customer experience teams
- Sales teams and consultants
ABTA Member/ABTA Partner rate* – £229 plus VAT
Non-Member rate – £349 plus VAT
Group booking discounts
Book three places and get 50% off the third place.
Book five places and get the fifth place free.
(This discount will be automatically applied when you book online).
*To qualify for the ABTA Member/Partner discount you must have a current ABTA Member/Partner number or your application must be in progress when the event takes place.
Non-Members are welcome to attend ABTA Conferences and Events. For information about becoming a Member click here.
View our booking terms and conditions here.
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