Customer support team
ABTA's team is here to support you
Our Customer Support team is here for you, providing expert travel advice and guidance when you need it.
We’ve been helping the travelling public for over 40 years and we understand that not everyone’s needs are the same. For this reason you can feel confident in the fact that each member of the team is competent in dealing with complaints/queries that are brought to our attention. We use data collected in discussions with our Members to ensure that you, the travelling public can travel with confidence in the knowledge that we are here to help.
Here’s who’s who in the team:
Simon Bunce, Director of Legal Services | Charles Fachiri, Senior Customer Support Manager | Bruce Fletcher, Senior Customer Support Adviser | Christina Romanelli, Senior Customer Support Adviser | Kim Vieira, Customer Support Adviser | Matthew Tovey, Customer Support Adviser | Kerry May Bullion, Customer Support Adviser | Chelsee Braithwaite, Customer Support Assistant
To get in touch with our Customer Support Team please call us on 020 3117 0599. Please note the phone line is open from 10:00-16:00 Monday to Friday excluding Bank Holidays.
If you're calling about the recent failure of All Leisure Holidays Ltd, please phone 020 3758 8742 or you can check the status of your claim here.