I'm at the airport and my luggage has been delayed. What should I do?

You should complete a PIR (Property Irregularity Report) at the airport as soon as you realise your luggage has not arrived.

You should then write direct to the airline within seven days of your luggage being delayed.

We also suggest that you speak to your local representative so they can assist you while you wait for an update from the airline.

Top tip
Always remember to label your luggage with details such as your name and address. Include this information on the inside of the bag too in case the outer label becomes detached.

You must contact the airline to make a claim:

• within seven days for lost or stolen items, or damaged luggage
• within 21 days for delayed luggage from when you receive the luggage.

You may be able to make a claim on your travel insurance, which may pay out more for the lost items than the airline, check with your insurance provider.

Next steps
Visit the baggage problems section of the CAA website.