Updates

    Register a complaint – ABTA – The Travel Association - ABTA

    We’re sorry that you would like to make a complaint against one of our Members

    Before proceeding, please make sure you’ve followed the advice in our Customer Support hub. You should also check our How can we help you? section where you will find answers to common holiday-related questions. If your complaint includes a flight delay, please click here.  

    If you have already had your holiday, please make sure you have all your correspondence with the company to hand, including any replies, as well as your ATOL receipt and confirmation invoice. You will need to upload the files in part four of the registration process.

    PLEASE DO NOT COPY AND PASTE THE DOCUMENTS INTO THE ‘DESCRIPTION OF COMPLAINT’ (part three of the process). If these documents are not uploaded correctly, this will lead to a delay in your complaint being handled.

    Please note that each individual booking has to be registered separately and our complaint process is not intended for ‘group’ claims.

    1

    Find and select the travel company that you are complaining about

    Please use the Members' ABTA membership number when selecting the company you're registering your complaint against.

    Please note: If viewing on a mobile device then you may not be able to upload documents. We recommend raising your complaint and then upload supporting files on a desktop computer.

    2

    Give us key information about your complaint.

    We may require you to upload various documents so please make sure you have electronic copies before you start this process.

    Please note: If viewing on a mobile device then you may not be able to upload documents. We recommend raising your complaint and then upload supporting files on a desktop computer.

    3

    Create a login

    We will manage your complaint through this website and therefore you will need to register your details, including your email address.

    Please note: If viewing on a mobile device then you may not be able to upload documents. We recommend raising your complaint and then upload supporting files on a desktop computer.

    This process should take no more than 5 -10 minutes

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