Press team

ABTA has met with officials from the Ministry of Justice to highlight the growing problem of gastric illness compensation claims made through UK claims management companies. 

Following reports among Members of dramatic increases in claims during 2016, ABTA is collating data and feedback, with evidence to date showing that the significant increases in gastric illness claims simply do not match up with recorded sickness levels in resort. The evidence ABTA has seen points towards an increase in the travel-related activities of claims management companies, following civil justice reforms in 2012.  These reforms included measures which were intended to clamp down on fraudulent personal injury claims, but excluded incidents that occurred overseas from the expansion of the regime for fixed recoverable costs.

As well as meeting with the Ministry of Justice to discuss the industry’s concerns, ABTA is asking the Government and other regulators to consider what can be done to address this issue, and has outlined some important steps including enabling travel companies to benefit from the fixed costs regime.  

Mark Tanzer, ABTA Chief Executive commented: “This trend is a serious concern for our Members, for the industry as a whole and for consumers.  It was clear from our meeting with the Ministry of Justice that they recognise that this is a real issue that merits further attention. We will continue to work proactively with the policymakers and regulators, sharing intelligence and data to support the industry’s case for change.”

About ABTA

ABTA has been a trusted travel brand for over 65 years. Our purpose is to help our Members to grow their businesses successfully and sustainably, and to help their customers travel with confidence.

The ABTA brand stands for support, protection and expertise. This means consumers have confidence in ABTA and a strong trust in ABTA Members. These qualities are core to us as they ensure that holidaymakers remain confident in the holiday products that they buy from our Members.

We help our Members and their customers navigate through today's changing travel landscape by raising standards in the industry; offering schemes of financial protection; providing an independent complaints resolution service should something go wrong; giving guidance on issues from sustainability to health and safety and by presenting a united voice to government to ensure the industry and the public get a fair deal.

ABTA currently has around 1,200 Members, with a combined annual UK turnover of £33.07 billion. For more details about what we do, what being an ABTA Member or Partner means, and how we help the British public travel with confidence visit